We, Total Business Computers Limited, trading as Total Business Group (TBG), are a registered company in England (Company no. 3016729). This privacy notice explains what data we hold about you and how we plan to use it. It also sets out your legal rights under Data Protection laws. In this respect, we are the data controller of data we hold about you.
TABLE OF CONTENTS
• Introduction
• What we process and share
• Marketing
• Analysis
• Your Rights
• Contact details
INTRODUCTION
Before we are able to offer you a Credit account or finance leasing, we request that you complete a TBG account application form. We use the data provided directly to us, to assess the level of credit provided or in the case of a third party finance lease, to gain a credit line on your behalf to acquire goods from TBG. Any additional data may be collected from publicly available sources (e.g. electoral register) for the following purposes:
(i) to verify your identity;
(ii) to verify your credit history and take credit decisions;
(iii) to prevent and detect fraud, terrorism and money laundering;
(iv) to manage your account; and
(v) to recover and trace debts.
These checks require us to process personal data about you.
WHAT WE PROCESS AND SHARE
The personal data you have provided, we have collected from you, or we have received from third parties may include your:
• name
• date of birth
• residential address and address history
• contact details such as email address and telephone numbers
• financial information
• employment details
• identifiers assigned to your computer or other internet connected device including your Internet Protocol (IP) address
• Your employee’s contact details
We do not use or share information with Credit Agencies (CRAs) like Experian. TBG do not share any client information with any third party with the exception of our chosen Finance Leasing partners with the express purpose of gaining a finance credit line for you.
The Government, through statute, also requires us to screen applications that are made to us to ensure we are complying with the international fight against terrorism and other criminal activities. As a result of this we may need to disclose information to government bodies.
Credit reference and fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud, terrorism or money laundering risk, your data can be held for up to six years. We will not retain your personal information for longer than is necessary for the maintenance of your account, or for legal or regulatory requirements.
We may disclose your personal data to comply with any legal or regulatory requirements to which we are subject, to other companies within our group, to advisers, banks or to anyone we propose to transfer any of our rights and/or responsibilities under any agreement we have with you, each of whom may use your personal data in the ways described in this statement.
We will also process your personal data in accordance with the contractual requirements of the services or financing you have requested.
We may monitor or record phone calls with you in case we need to check we have carried out your instructions correctly, to resolve queries or issues, for regulatory purposes, to help improve our quality of service, and to help detect or prevent fraud or other crimes. Conversations may also be monitored for staff training purposes.
MARKETING
Where you have consented to us contacting you by email, telephone, or post, we will send you details on existing or new products we are marketing to see if you are interested in these.
You can withdraw your consent to this method of marketing communication at any time. In order to do so, please contact us using our contact details below, or by using the unsubscribe button on any marketing email.
ANALYSIS
We may use information relating to your product, which may also include personal information about you for statistical analysis on how we perform as a business and to improve services provided to our customers.
YOUR RIGHTS
Your personal data is protected by legal rights, which include your rights to:
• object to our processing of your personal data;
• request that your personal data is erased or corrected;
• request access to your personal data.
For more information or to exercise your data protection rights, please contact us using our contact details below.
If you are unhappy about how your personal data has been used please contact the Managing Director, Rob Winter on rsw@totalbusiness.co.uk
You also have a right to complain to the Information Commissioner’s Office at: https://ico.org.uk/ which regulates the processing of personal data.
This policy relates to the use of personal information, and was last updated on 4th January 2018 and will be updated at regular intervals.
CONTACT DETAILS
Total Business Computers Ltd trading as Total Business Group (TBG).
Total Business Computers Limited is registered in England. Company number: 3016729.
